How Insurance Companies Use AI to Minimize Your Claim
August 2026
Artificial Intelligence is changing the way insurance companies handle your personal injury claim. In the past, your personal injury claim may have been evaluated by a human who carefully examined pictures and medical records. However, today insurance companies are using artificial intelligence to devalue your claim. Many insurance companies are using the data submitted into their own articificial intelligence programs to come back with values that are beneficial to their companies.
However, artificial intelligence is only as good as the information it receives. Furthermore, it can only repsond to the questions that are asked and in the way that they are asked. This way of evaluating claims leaves out the human element of a claim. This is where you want an experienced personal injury attorney on your side. The attorney will understand what the insurance companies are doing with bills and medical records in coming up with a valuation of your claim. What the artificial intelligence will never be able to reproduce is a jury trial. A jury trial is a truly human event. At a jury trial, the credibility of the witnesses will evaluated by a jury chosen from a community. Artificial intelligence cannot predict how persuasive a witness may be with a jury. That is why you want an attorney with jury trial experience who can break your case out of the artifical intelligence algorithm.
At Herrick & Hart, we have been on the side of the injured since 1951. We offer a free consultation on personal injury cases. Take the time to find experienced counsel for your personal injury case.